FAQs | Benebone: Dog Chew Toys

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FAQs

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Looking for some help? Check out our frequently asked questions. Send us a note if you don’t find an answer here.

DURABLE NYLON CHEWS

What are Benebone durable nylon chews made of? What are the flavors?

Benebone durable chew toys are made with USA-sourced nylon and flavored with USA-sourced ingredients: real peanuts, chicken, pork, fish, beef, maple wood, duck, pumpkin, and mint. That’s it! We like to keep it simple.

Are they edible?

Benebone durable nylon chews are toys and therefore not edible. We suggest monitoring and replacing after reasonable wear. Check out our When to Replace guide for wear photos and more details. As with any chew toy, monitor your dog’s habits closely.

How long will a Benebone durable nylon chew last?

Benebone durable nylon chews are designed to last and retain flavor longer than most chew toys. They can last anywhere from a few days to a few weeks or more, but we recommend replacing them monthly, or sooner if wear indicates. Check out our When to Replace guide for wear photos and more details.

How long does the flavor last?

The flavor is infused into the nylon bone, so while you may not be able to smell the flavor yourself, your dog should be able to smell, taste, and enjoy it for quite some time.

What is reasonable wear?

In general, if pieces the size of rice or smaller fall off the Benebone, these typically do not cause a problem. But if you see a risk of larger pieces coming off, discard and replace the Benebone promptly. Check out our When to Replace guide for wear photos and more details.

How hard are Benebone durable nylon chews?

Benebone durable nylon chews are durable and made to last. They’re very tough, even for some of the toughest chewers. To give you a sense of the texture, if you press into a Benebone with your fingernail, you won’t see or feel any indentation marks — it simply won’t budge. Hard chew toys carry risks; see our Safety Guide for further details.

I have a strong chewer. How will these toys hold up?

We’d love to say that Benebone durable nylon chews are perfect for every dog, but no toy is perfect. While we believe that our products are the best in class, they are not for all dogs. Please supervise chewing and reach out if you have any issues with the products.

How big are they? What are the sizes?

Benebone durable nylon chews come in six different sizes: puppy, tiny, small, medium, large, and giant. See our product pages for approximate size guidelines. If you have a young puppy, senior dog, or a gentle or moderate chewer, opt for our puppy products or plant-based line, which are made with a slightly softer material makeup. Regardless of the approximate weight recommendations, choose the largest size your dog can handle.

What size is best for my dog?

Please refer to our size chart on each individual product page. Recognize that weight is only a rough guide. It cannot replace the judgment of an owner who knows the dog’s size, mouth size, chew strength, and tooth strength. When in doubt, choose the larger size for safety’s sake.

Can puppies enjoy Benebones too? How about older dogs?

We released puppy products to let young dogs in on the fun! We use a softening agent to make them just a little bit softer for teething puppies or senior dogs who are gentle chewers. They are available in three sizes: tiny (under 15 lbs), small (under 30 lbs), and medium (under 60 lbs). Check them out.

Where do your ingredients come from?

The ingredients we use to make Benebone durable nylon chews are sourced exclusively in the United States.

Where are Benebone durable nylon chews made?

We’re proud to say that our durable nylon chews — from start to finish, through every aspect of the process — are made right here in the USA. We have two factories in New York.

What is the center portion of the Pawplexer made of?

The center portion of the Pawplexer is a USA-sourced, BPA-free TPE (thermoplastic elastomer). We add no flavor, color, or anything else to this raw material. The outer ends are nylon infused with real flavor and this material is not edible. Like all our other products, the Pawplexer should be discarded if this portion is worn or is at risk of becoming dislodged.

What’s the best way to clean these toys?

We don’t recommend washing Benebone durable nylon chews in the dishwasher, nor do we recommend exposing the product to excessive cold or heat. Using a mild, nontoxic dish soap, wash the product under warm water, scrub to clean, rinse well, and lay flat to dry.

Will they stain carpet or clothing?

Customers tell us that they generally do not stain carpets or clothing. However, we use natural ingredients to flavor, color, and scent the product. So, if you’re worried, keep them away from light-colored carpets and clothing.

How should I discard my dog’s worn toys? Can I recycle them?

Diamonds last forever, but Benebones sadly don’t. When it’s time for a fresh chew, don’t toss those well-loved toys in the trash. Send them back to us instead! We’re happy to recycle your dog’s used nylon, rubber, or plant-based toys through our recycling program and give them a second life.

My dog did not have a good experience...

Getting your pup’s tail wagging is our #1 priority. No wags? Give us a shout. We’re obsessed with happy customers, and we’ll do our best to make it right. We stand behind our products 100%.

PLANT-BASED CHEWS

What is Benebone Green made of? What are the flavors?

Benebone Green is made from two plant-based materials: PHA (derived from vegetable or canola oil) and PLA (made from starches like corn or sugarcane). We also add real bacon or fish for flavor. Both materials are created through a fermentation process, similar to kombucha or sourdough, where bacteria produce natural polymers. We refine them, add real food for flavor, and that’s Benebone Green: plant-based, but proudly not vegetarian.

Where is it made?

Benebone Green is proudly made and sourced in the United States.

How does Benebone Green differ from Benebone durable nylon chews?

Benebone Green is made from plant-based materials with real food flavor. It’s firm and flavorful, but it wears down faster than a Classic Benebone — that’s the tradeoff with plant-based materials. We designed it for moderate chewers, AKA dogs who like to chew but don’t destroy everything in one sitting. If your pup needs serious durability, stick with Benebone Classic.

Is it suitable for power chewers?

Not really. Power chewers will love it for about five minutes, then demolish it. Benebone Green is designed for moderate chew sessions. If your dog has serious jaw strength or chews with a mission, our classic durable nylon chews are a better fit.

Does it have real food inside?

Like our classic durable nylon chews, Benebone Green contains just a hint of food flavor — but it’s not food. There's real bacon in the Wishbone and real Jack Salmon in the Fishbone because we love your dog. That said, Benebone Green is a chew toy, not a snack. The bacon and Jack Salmon are there for flavor and scent, not nutrition.

Is it made of anything toxic?

No. Benebone Green is made with food-grade, plant-based ingredients and real protein. Nothing toxic here.

Where does the color come from?

The darker speckles you see are pieces of real bacon or salmon, depending on the chew. The overall color is different from our classic nylon chews because that’s what happens when you use plant-based materials.

What happens if my dog eats the flakes that came off?

Benebone Green is designed to flake as your dog chews, and yes, they’ll probably swallow some of those tiny bits. That’s normal. Small pieces — like shavings or bits smaller than a kernel of corn — will pass through naturally. If you see your dog pulling off bigger chunks instead of flakes, take a break and sand it down, or replace your chew and retire it through our recycling program.

Is it OK if my dog consumes it?

In normal use, and in small amounts, yes. Benebone Green is made with food-grade, plant-based ingredients, so tiny flakes and shavings that come off during normal chewing aren’t something to stress about. Those little bits will pass through naturally.

How long does it last?

Honest answer: it depends on the dog. If your pup likes to chew at a casual pace, they'll get good mileage. Dogs who chew with a mission will go through it quicker. In general, if pieces the size of a corn kernel or smaller fall off, these typically do not cause a problem. But if you see a risk of larger pieces coming off, discard and replace promptly. Check out our When to Replace guide for wear photos and more details.

When should I replace it?

A little wear is normal — that just means your pup is doing their job. Replace your Benebone Green when...

It's noticeably smaller than it started.
You see cracking or splitting.
The shape has lost its structure.
Your pup starts pulling off pieces bigger than a kernel of corn.

Check out our When to Replace guide for wear photos and more details. When your pup is done, don’t forget to recycle their bone through our recycling program and grab a new one. A fresh bone is always better than a worn-out one!

My dog gags sometimes during their chew session. Is this normal?

Ever had a popcorn kernel shell stick to the back of your throat? Same idea. If it’s a one-off and your pup recovers quickly, just give them some water. But if gagging happens repeatedly, or you see retching, or pawing at the mouth, stop the session immediately and reach out to your vet right away. And of course us too.

What size is best for my dog?

Benebone Green comes in three different sizes: small, medium, and large. Please refer to our size chart on each individual product page. Recognize that weight is only a rough guide. It cannot replace the judgment of an owner who knows the dog’s size, mouth size, chew strength, and tooth strength. When in doubt, choose the larger size for safety’s sake.

Is it suitable for puppies?

It can be, depending on your puppy’s age and chewing style. The ingredients are puppy-safe, but very young puppies may do better starting with something from our classic puppy collection, which is designed specifically for early chewing stages. Every dog is different — if you’re unsure, your vet is the best resource.

How should I discard my dog’s worn toys? Can I recycle them?

Yes, if you return it to us! Just like our classic durable nylon chews, you can send your ready-to-retire plant-based chews back to us and we’ll recycle them through our in-house recycling program.

My dog did not have a good experience...

NATURAL RUBBER TOYS

What does each product in the Benebone Bounce line do?

Ball is for playing fetch and retrieving, with a treat pocket for an extra reward.
Bone is a chew toy, softer than our nylon range. It does not have embedded flavor.
Tug is for playing tug and fetch. Its unique shape protects your hand while playing with your pup.
Cone is for dispensing spreadable treats such as yogurt or peanut butter, and works well frozen (it’s freezer safe!). It’s a great tool for slow feeding.
Pawbler is a dry treat or kibble dispenser. It unscrews for cleanup in a jiffy.

How durable are Benebone Bounce toys? Can they handle strong chewers?

Benebone Bounce toys are different from the rest of the Benebone family. They’re intended to be used for interactive play and enrichment. While these toys are highly durable, yet gentle on teeth, natural rubber isn’t ideal for extreme chewers. If you find your dog likes to chew apart these toys, remove them until it’s time to engage in supervised play with your dog once again.

What are Benebone Bounce toys made of?

Benebone Bounce toys are made with natural rubber, responsibly sourced from the sap of rubber trees around the world.

Natural rubber is made from latex. Not every person or dog with a latex allergy will react to the natural rubber in Benebone Bounce. However, to be safe, we would recommend consulting your doctor or vet just in case. If you do try a Benebone Bounce rubber toy, make sure to pay close attention to any reactions or changes.

Is natural rubber safe for dogs?

Absolutely! The Benebone Bounce is completely non-toxic and free from harmful chemicals like BPA and phthalates — so your pup can play safely and happily.

Supervised fun is the best kind of fun! Just like any toy, we recommend keeping an eye on playtime to keep your pup safe and sound. Tough? Yes. Tasty? Nope! These toys aren’t edible.

Where is the Benebone Bounce line made?

The Benebone Bounce line uses globally-sourced natural rubber and is manufactured in Mexico. Our team regularly visits the manufacturing facilities in Mexico. They meet our high standards of ethical practices, human rights and environmental management. Plus, they’re awesome folks.

When should I replace my Benebone Bounce toy?

Nothing is truly indestructible when it comes to our pups, and eventually, our toys need to be replaced. Look out for cracks, missing chunks, or pieces that could potentially break off. Regularly inspect your Benebone Bounce toy to ensure it’s safe for continued use. When in doubt, feel free to give us a shout. We’ll offer a helping paw!

What size is best for my dog?

Aside from our Puppy Bone, all Benebone Bounce toys come in one size. Please refer to our size chart on each product page.

Is the Benebone Bounce line suitable for puppies?

The Puppy Bone is an ideal starter toy for your pup! Check out all of our puppy products, which offer a slightly softer feel — perfect for teething pups and senior dogs who prefer a gentler chew.

How do I clean Benebone Bounce toys?

Our rubber toys are top-rack dishwasher safe, so cleaning up is a breeze! Prefer the old-fashioned way? You can hand soak and scrub them in the sink, too!

Are Benebone Bounce toys freezer-safe?

Yep, the Benebone Bounce line loves to chill! We encourage stuffing and freezing the Cone for an extra fun challenge!

Do Benebone Bounce toys float in water?

Sorry! Natural rubber doesn’t float.

Why are the toys yellow/green?

We chose this color specifically for dog’s eyes. Their natural eyesight allows them to spot this color easily, plus it’s bright for us too.

Does the Ball fit in a launcher?

Yes, the Ball fits in a standard ball launcher.

What can I put in the Pawbler? How many treats should I put inside?

Fill the Pawbler with any type of treat that will fit and gets your dog drooling. We recommend something small, kind of round, and dry. Even your dog’s kibble can be fed using the Pawbler. Want to crank up the difficulty? Try using larger and moister treats next time. For example, small chunks of boiled chicken will be much trickier to dispense than kibble! The Pawbler is not meant for peanut butter or other spreadable foods.

The difficulty level will decrease as you add more treats. The fewer treats inside, the harder it will be to get them out. Play around with it to see what types of treats and what amount get your dog the most engaged. Keep in mind that treats should make up no more than about 10% of your dog’s daily calories (same for us with Doritos).

How do I clean the Pawbler?

Just like how you wash your dog’s food bowl after each meal, we recommend regularly cleaning the Pawbler for the health and safety of your pet. Once your dog has gotten all of the treats out, give it a wash. For easier cleaning, the Pawbler can be washed on the top rack of your dishwasher. Or handwash it using warm, soapy water and allow it to air dry.

How should I discard my dog’s worn toys? Can I recycle these toys?

Diamonds last forever, but Benebones sadly don’t. When it’s time for a fresh chew, don’t toss those well-loved toys in the trash. Send them back to us instead! We’re happy to recycle your dog’s used nylon and rubber Benebones through our recycling program and give them a second life.

My dog did not have a good experience...

SHOPPING & SELLING BENEBONE

I can’t find Benebone at my local pet store. Where can I purchase your products?

Benebone products are sold in pet specialty stores around the country. We love supporting local stores and you can use our store locator to find a retailer near you. If you can’t find our products in your local pet shop, please let us know so we can reach out to your preferred store. We always encourage you to support locally-owned pet specialty stores, but you can also purchase directly from our website at anytime.

Can I buy in bulk?

If you’re looking for more than 100 units at once, give us a shout. We will try to locate a distributor for you.

I am interested in Benebone, but I am outside the U.S. and Canada. How can I purchase?

We are growing internationally. Please reach out to us so we can try to find a wholesaler in your country.

I would love a sample for my dog. Can I get one?

It is too expensive to send our high-quality products for free to everyone who asks. We encourage you to participate in the giveaways we host on social media, so follow us on Instagram and Facebook. Also, be sure to watch our daily Instagram Stories to see which of our fans are hosting Benebone giveaways.

I would like to carry Benebone in my store. Who should I contact?

Thank you for expressing interest in our products! Send us a note and we’ll direct you to the right wholesaler.

Do you have a minimum advertised price (MAP) policy?

Yes, we do. Minimum Advertised Pricing is important for our brand and for our retailers. Please refer to our MAP policy for more details.

PARTNERSHIPS & COMMUNITY SUPPORT

Do you donate to shelters and rescues?

We’re always on the lookout for shelters that are doing great work in communities around the country. If there’s a deserving shelter you’d like to nominate for a Benebone product donation, follow us on Facebook and Instagram for giveaway announcements. For extra opportunities to win, be sure to watch our Instagram Stories, where we share giveaways hosted by our fans. Benebone is committed to helping dogs in need. Our shelter donation giveaways allow dog lovers to nominate a U.S. shelter to receive a box filled with approximately 10 Benebones. All giveaways are open to U.S. residents only unless otherwise specified.

I’m a foster parent. Do you offer support?

We proudly support foster pawrents! Giving a dog the love and support they need for a second chance is an awesome responsibility! Reach out to us and share more about your foster pup! We enjoy making new friends and would love to know more about you!

I am a blogger, influencer, or other digital media account. Can we partner together?

We live in a digital world. We’re always open to hearing what you have in mind. Please send us a note and our team will get back to you shortly.