Contact | Benebone: Dog Chew Toys
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We’re always excited to hear about your experiences with Benebone! Please complete the form below and we will make sure your message receives prompt attention.
Contact Form: Benebone Website Shopify
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HAVE A SIMPLE QUESTION?
check out these faqs
Where is my order?
To find the status of your order, navigate to the chat tool (located at the bottom right of the site) and click “Track and manage my orders.” Follow the instructions to retrieve your order status. If you still need assistance, please reach out to us.
How can I make a return?
To request a return, navigate to the chat tool (located at the bottom right of the site) and click “Track and manage my orders.” Follow the instructions to locate your order. You will see the option to request a return if your order has been delivered. If your order has not yet been shipped, you will see the option to cancel.
How long do orders typically take to ship?
Our team works hard to ship out orders the same day if placed before 1 p.m. EST on a business day, excluding holidays.
How can I cancel my subscription?
To cancel your subscription, first navigate to your account settings by clicking the account icon on the top right of the site. Once logged in, click “Subscriptions” in the menu options, where your active subscriptions will be listed. Click “Manage Subscription” to either skip a shipment or cancel.
How do I know when it’s time to replace my Benebone?
Nothing is truly indestructible when it comes to our pups, and eventually, their toys need to be replaced. Longevity depends on your dog’s chewing habits and play style. Nylon chews are designed for tough chewers, often lasting weeks, while rubber toys are made for interactive play and enrichment. Regularly inspect your dog’s toys to ensure they’re safe for continued use and replace when needed. For more guidance, check out our When to Replace Guide.
Is there a satisfaction guarantee?
Getting your pup’s tail wagging is our #1 priority. No wags? Drop us a line using our chat tool (located at the bottom right of our website) and we will make it right.
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